Firms Are Sometimes Reluctant to Invest in Great Service, Largely

question 61

Multiple Choice

Firms are sometimes reluctant to invest in great service, largely because ___________.

• A) It is frustrating to change employees actions
• B) It is difficult to have consumers be aware that they are receiving great service
• C) It is difficult to sell Wall Street on the idea
• D) It takes time and patience before a return on the investment is noticeable
• E) None of the above

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Definitions:

Restoration Ecology

The scientific field that uses the principles of ecology to help return a degraded environment as closely as possible to its former undisturbed state.

Ecology

The branch of biology that deals with the relationships between living organisms and their environment.

Degraded Environment

An environment that has experienced a reduction in quality, health, and biodiversity, often due to human activities.

Conservation Biology

A multidisciplinary science that focuses on the study of how humans impact organisms and on the development of ways to protect