José, an Employee of a Company Which Has Worked Hard

question 118

Multiple Choice

José, an employee of a company which has worked hard to have a customer mind set, understands the challenges he and other members of the firm believe ______.

• A) Whether internal or external to the firm, satisfying customers is central to doing his job well
• B) That all members of the firm must get to work on time and start their computers by 8:30 am
• C) Management must tell them when to give rebates to customers
• D) That all employees should have equal access to parking along side managers or even the CEO
• E) All of the above