Today Many Tangible Products Have a Component That Impacts the Customer's

question 1

Multiple Choice

Today many tangible products have a component that impacts the customer's satisfaction before and after the purchase.This component that compliments the tangible aspects of the product is called __________.

• A) Physical aspects
• B) Supply chain
• C) Monetary characteristics
• D) Intangible characteristics
• E) Total emergence

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Definitions:

Quality Standards

Agreed-upon specifications set by regulatory agencies or by the industry to ensure products and services meet specific requirements and are reliable and safe.

Statistical Process Control

A system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system.