When All Major Airlines Were Suffering Because of Environmental and Competitive

question 78

Multiple Choice

When all major airlines were suffering because of environmental and competitive issues, Southwest thrived because __________________.

• A) Southwest studied its competitors and implemented new strategies to strengthen its position
• B) Southwest copied its competitors' strategies
• C) Southwest recognized customers desires for technology and purchased the newest and most sophisticated planes
• D) Southwest didn't pay attention to the competitive environment and did what it thought was best
• E) Southwest focused on customers only

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Definitions:

Heartwood

The dense, inner part of a tree trunk, yielding the hardest wood.

Sapwood

The younger, softer, outermost layers of wood between the heartwood and the bark, functioning in the transport of water and nutrients.

Softwood

Wood from gymnosperm trees, typically less dense than hardwood, used in construction, paper manufacturing, and furniture.

Photosynthesis

The process by which green plants and some other organisms use sunlight to synthesize nutrients from carbon dioxide and water, producing oxygen as a byproduct.