The Use of Technology to Collect and Analyze Data Concerning

question 25

Multiple Choice

The use of technology to collect and analyze data concerning customers' buying behavior is an important aspect of:

• A)Basic customer service.
• B)Customer satisfaction.
• C)Customer relationship management.
• D)Customer success.

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Definitions:

ATD Competency Model

A framework developed by the Association for Talent Development that outlines the knowledge, skills, and abilities needed by professionals in the field of learning and talent development.

Organizational Learning

Organizational Learning refers to the capacity of an organization to acquire, interpret, and respond to internal and external information, leading to continuous improvement and adaptation.

Group Learning

An educational approach where learning occurs through the interaction among participants, leveraging the dynamics of group discussions and activities.

Career Development

The process of managing one's career path, including learning new skills, advancing in job positions, and making career decisions.