Zanda Corp

question 21

Multiple Choice

Zanda Corp.has determined that it has too many products returned from customers.Zanda is interested in determining what factors or elements could contribute to the large number of returns.Which of the following quality tools would Zanda use to achieve this objective?

• A)Process flowchart
• B)Pareto analysis
• C)Fishbone diagram
• D)Run diagram
• E)Scatter diagram

---

Definitions:

Worldwide Consistency

The practice of ensuring products, services, or operational standards are uniform and maintained across global operations.

Financial Reporting Practices

The methods, standards, and principles businesses use to prepare, present, and report their financial performance and position to stakeholders.

IASC

The International Accounting Standards Committee, responsible for developing global accounting standards.

Investing Activity

Refers to the purchase and sale of long-term assets and other business investments, typically not related to the entity's ordinary line of business.