Physical Goods Can Be Differentiated from Services in the Operations

question 9

Multiple Choice

Physical goods can be differentiated from services in the operations management process by:

• A)Longer lead times and they can be inventoried.
• B)More capital intensive and short lead times.
• C)More labor intensive and longer lead times.
• D)More expensive and easier to control.

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Definitions:

Team Performance

The level of productivity and quality of work produced by a group working together towards a common goal.

Normative Decision Model

A theoretical model that prescribes how decisions should be made in organizations by considering different leadership styles and situational variables.

Situational Factors

External influences that can impact an individual's behavior or performance in various contexts.

Problem Variables

Elements or factors that can change and affect the outcome of a problem-solving or decision-making process.