The Performance Measures on a Balanced Scorecard Tend to Fall

question 26

True/False

The performance measures on a balanced scorecard tend to fall into four groups: financial measures, customer measures, internal business process measures, and learning and growth measures.

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Definitions:

Interpersonal Conflict

An expressed struggle between at least two interdependent people who perceive incompatible goals, scarce resources, or interference in the achievement of their goals.

Four Elements

Refers to basic components or principles that are considered fundamental in various contexts, such as classical elements (earth, water, air, fire) or elements of nature in different philosophical or scientific frameworks.

Stages Of Conflict Process

A framework that describes the progression of conflict from its inception to resolution, typically including stages such as potential opposition, cognition and personalization, intentions, behavior, and outcomes.

Lateness

The state or quality of being delayed beyond the expected or proper time, often implying a disregard for punctuality.