While Writing a Customer Satisfaction Questionnaire,the Marketing Director for Brand

question 111

Multiple Choice

While writing a customer satisfaction questionnaire,the marketing director for Brand X Bank came up with a set of questions that the customer should answer by circling a number between 1 and 7 where 1 meant that they were very dissatisfied by that aspect of their experience and 7 meant that they were very satisfied by that aspect of their experience.He is using _________ questions to collect this information.

• A) Behavioral
• B) Open-ended
• C) Observational
• D) Closed-ended
• E) Probing

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Definitions:

Coal Mines

Locations where coal is extracted from the earth, often involving extensive mining operations.

Rental Expenses

Rental expenses are costs incurred in the operation, maintenance, and management of rental property and can include repairs, property taxes, and mortgage interest, often deductible for tax purposes.

Schedule E

A form used by taxpayers in the United States to report income and losses from rental property, royalties, partnerships, S corporations, estates, trusts, and residual interests in REMICs.

Depreciation

The reduction in the value of an asset over time, due to wear and tear, age, or obsolescence.