Organizational Learning Occurs in Which Phase of the CRM Process

question 54

Multiple Choice

Organizational learning occurs in which phase of the CRM process?

• A) Knowledge discovery
• B) Market planning
• C) Analysis and refinement
• D) Customer interaction
• E) Direct sales

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Definitions:

Employee Disengagement

A condition in which workers are emotionally disconnected from their work, leading to lower productivity, satisfaction, and morale.

Leniency Error

A bias in performance appraisals where the evaluator rates an employee more favorably than the employee's performance justifies.

Lopsided Distribution

A statistical distribution characterized by an asymmetry where values are more spread out on one side than the other.

Skewed

Refers to a distribution that is not symmetric, having one tail longer or more spread out than the other.