Errors in Service Creation and Delivery Are Sometimes Called Service

question 18

True/False

Errors in service creation and delivery are sometimes called service upsets.

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Definitions:

External Attribution

The process of assigning the cause of behavior to situational factors outside of the individual.

Self-Control

The capacity to control one's feelings, thoughts, and actions when confronted with desires and sudden urges.

Protecting

The action of keeping someone or something safe from harm, damage, or potential threats.

Fighting

Engaging in a physical conflict or struggle against another person or group.