Which of the Following Is NOT an Element of a Process

question 1

Multiple Choice

Which of the following is NOT an element of a process map?

• A)The activities in a business process.
• B)The areas responsible for completing the activities in a business process.
• C)The internal controls involved in the activities in a business process.
• D)Any decisions that need to be made as part of the process.

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Definitions:

Capacity Management

Integrating the service component of the marketing mix with efforts to influence consumer demand.

Intangible

Non-physical assets or qualities that cannot be easily quantified or touched, such as intellectual property or brand reputation.

Intangibility

The characteristic of services that makes them unable to be touched, seen, tasted, heard, or felt in the same manner that physical goods can be sensed.

Relationship Marketing

A strategy focused on building long-term engagement and loyalty with customers rather than on individual transactions.