In a College Registrations Office, Employees Send Letters to Students

question 3

Multiple Choice

In a college registrations office, employees send letters to students who could not be enrolled in a class that they selected, to explain why. The college designs a feature that automatically generates form letters, instead of typing the letter, and the employees can check the reason before mailing the letters. Which of the following type of process change has the college used in this example?

• A) eliminating the earlier process entirely
• B) strategy development
• C) software optimization
• D) process improvement

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Definitions:

Prescription

A physician's written order for medication.

Millimeters

A metric unit of length equal to one thousandth of a meter.

Kilometer

A unit of length in the metric system, equal to 1,000 meters.

Physician

A healthcare professional who diagnoses and treats illnesses and injuries in patients.