Which of the Following Statements Should the Salesperson Use as a Denial

question 251

Multiple Choice

Which of the following statements should the salesperson use as a denial response to a prospect's objection?

• A) "I think I might be able to explain that better to you after showing you this diagram."
• B) "Yes, you're right, it is lighter but that is done intentionally to make your work easier."
• C) "That's true. It does have a shorter shelf life, but that really hasn't been a problem. It is so popular it never stays on the shelf that long anyway."
• D) "Where did you hear that? Your source must have erroneous information."
• E) "As I was saying, …."

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Definitions:

Representative Sample

A subset of a population that accurately reflects the members of the entire population.

Larger Population

A term referring to a bigger group or number of individuals within a specified area or of a particular species.

Researchers

Individuals who conduct systematic investigations to establish facts or principles or to collect information on a subject.

Case Study

A detailed description of a particular individual being studied or treated.