Two Basic Components of a Customer's Evaluation of a Service

question 50

Multiple Choice

two basic components of a customer's evaluation of a service are

• A) expectations and customer contact.
• B) expectations and experience.
• C) intangibility and inconsistency.
• D) experience and credence.
• E) inconsistency and inseparability.

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Definitions:

Returns To Scale

The change in output resulting from a proportional change in all inputs (factors of production) in the production process.

Production Function

A mathematical model that describes the relationship between inputs used in production and the resulting output of goods or services.

Input

Resources or factors used in the production process of goods and services, such as labor, capital, and materials.

Production Function

A mathematical model that describes the output generated from combinations of inputs, such as labor and capital.