Intangibility Element of a Service Refers to the Fact That

question 134

Multiple Choice

intangibility element of a service refers to the fact that it

• A) has value that can only be determined by using subjective criteria.
• B) can't be held, seen, or touched before the purchase decision.
• C) cannot be described, only experienced.
• D) can maintain or accumulate inventory.
• E) can be objectively evaluated.

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Definitions:

Displaced Aggression

Any behavior that intentionally harms a substitute target rather than the provocateur.

Indirect Aggression

Any behavior that intentionally harms another person who is physically absent.

Aggression

Behaviors or attitudes that are hostile, forceful, or attacking, often with the aim of dominating or causing harm to others.

Hostile Aggression

Aggression stemming from feelings of anger and aimed at inflicting pain or injury on others, often as an end in itself rather than a means to an end.