A Dimension of Service Quality,the Appearance of Physical Facilities,equipment,personnel,and Communication

question 161

Multiple Choice

a dimension of service quality,the appearance of physical facilities,equipment,personnel,and communication materials as a dimension of service quality is referred to as __________.

• A) communication
• B) responsiveness
• C) competence
• D) tangibility (tangibles)
• E) empathy

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Definitions:

Left-handed

A characteristic of individuals who primarily use their left hand for tasks such as writing and handling tools, often associated with differences in brain structure and function.

Schizophrenia

A severe psychological disorder that is characterized by disturbances in thought and language, perception and attention, motor activity, and mood, and by withdrawal and absorption into daydreams or fantasy.

Intelligence

A complex and controversial concept, defined by David Wechsler as “[the] capacity . . . to understand the world [and the] resourcefulness to cope with its challenges.” Intelligence implies the capacity to make adaptive choices (from the Latin inter, meaning “among,” and legere, meaning “to choose”).

Nutritional Requirements

The essential nutrients and the appropriate quantities of those nutrients needed for maintaining health and proper functioning of the body.