Dimension of Service Quality Called __________ Is Willingness to Help

question 118

Multiple Choice

dimension of service quality called __________ is willingness to help customers and provide prompt service.

• A) assurance
• B) reliability
• C) responsiveness
• D) empathy
• E) sympathy

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Definitions:

Demand Estimation

The process of determining the expected demand for a product or service, based on historical data, market trends, and other influencing factors.

Chase Strategy

A demand-matching approach in capacity planning, where output rates are adjusted to match demand forecasts, minimizing inventory levels.

Aggregate Planning

A management strategy aimed at balancing production, inventory levels, and workforce to meet forecasted demand over a medium-term horizon.

Demand Estimation

The process of determining the expected demand for a product or service, based on historical data, market trends, and statistical models.