Arnett Is Looking for a New Web Portal to Use

question 186

Multiple Choice

Arnett is looking for a new Web portal to use to access information that interests him on the Internet.The one he currently uses is too slow when loading web pages because each page is cluttered with ads and videos.In terms of the service quality dimensions,Arnett is unhappy with which dimension of this service?

• A) assurance
• B) tangibility
• C) reliability
• D) responsiveness
• E) empathy

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Definitions:

Adaptive Efforts

Activities or changes made by individuals or systems in response to environmental or situational demands to maintain or improve functioning.

Adaptive Responses

Behaviors or changes that allow an organism or system to adjust to new conditions or to preserve functionality in the face of external challenges.

Integrity

The quality of being honest and having strong moral principles, or the state of being whole and undivided.

Interdependence

The mutual reliance between two or more entities, where each affects and is affected by the other.