The Seven Ps of Services,the Term "Process" Refers to

question 194

Multiple Choice

the seven Ps of services,the term "process" refers to

• A) the patented steps of service encounters that distinguish one service provider from another.
• B) licensed procedures that have met ISO 9000 guidelines for safety.
• C) the procedures, mechanisms, and flow of activities by which the service is created and delivered.
• D) a protocol for behaviors and activities for people-based rather than technology-based services.
• E) the decisions consumers' make during the purchase of services.

Analyze the impact of the internet on frictional unemployment.

Define and differentiate between frictional, structural, and cyclical unemployment.

Assess the role of sectoral shifts in creating temporary unemployment.

Discuss the advantages and disadvantages of unemployment insurance.

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Definitions:

Commission

A fee paid to an agent or employee for transacting a piece of business or performing a service, especially a percentage of the money received from a total paid to the agent responsible for the business.

Human Capital

The total of competencies, wisdom, or intangible valuables of individuals that have the potential to yield financial value for the people, their places of employment, or their local area.

Labor-Market Discrimination

Occurs when two equally qualified individuals are treated differently based on arbitrary characteristics such as race, gender, religion, or nationality in employment decisions.

Compensating Differential

The additional amount of income that a worker requires to be indifferent between working in a job with undesirable conditions and a job with desirable conditions.