Practices Such as Filing Warranty Claims After the Claim Period,misredeeming

question 105

Multiple Choice

Practices such as filing warranty claims after the claim period,misredeeming coupons,making fraudulent returns of merchandise,etc.are

• A) acceptable provided the merchant providing the service has not violated the Consumer Bill of Rights.
• B) acceptable provided the salesperson doesn't mind.
• C) occasionally permitted when two different firms are competing for a customer's business and both are using equally less than ethical practices.
• D) not acceptable because consumers also have an obligation to act ethically and responsibly.
• E) not acceptable unless the participants are nonprofit organizations or charities.

---

Definitions:

Extinction

The process through which a conditioned response diminishes over time as it is no longer reinforced.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired together; an unconditioned stimulus (which evokes an unconditioned response) is paired with a conditioned stimulus until the conditioned stimulus alone elicits a conditioned response.

Variable-Ratio

A reinforcement schedule where a response is reinforced after an unpredictable number of responses, making it highly effective in conditioning behavior.

Fixed-Ratio

A schedule of reinforcement where a response is rewarded only after a specified number of responses, commonly used in both learning psychology and behavioral analysis.