Marriott,Lands' End,and Home Depot Deliver Customer Value by Providing Its

question 150

Multiple Choice

Marriott,Lands' End,and Home Depot deliver customer value by providing its customers with the best

• A) assortment.
• B) products/services.
• C) price.
• D) customer service.
• E) availability.

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Definitions:

Production-oriented Era

A historical period in marketing where the focus was on production capabilities and efficiencies rather than on a deep understanding of consumer needs or desires.

Sales-oriented Era

A business approach focusing on the promotion and selling of products, often irrespective of consumer demand, prevalent in the mid-20th century.

Market-oriented Era

A period in business where the focus shifts towards understanding and fulfilling the preferences and needs of consumers in the market.

Value-based Marketing

A marketing strategy that focuses on providing products or services that deliver exceptional value to customers, encouraging loyalty and satisfaction.