Starbucks Ad -You Ever Talk to Anyone Who Has Flown on Singapore

question 24

Multiple Choice

Starbucks Ad
-you ever talk to anyone who has flown on Singapore Air,you will no doubt hear about the great food that is served during the flight,the friendliness of the flight attendants,and the comfortable seating.From this description,you can surmise that Singapore Air creates customer value by providing its customers with

• A) the best airport experience.
• B) the most convenient flight schedules.
• C) the best price for the distance traveled.
• D) the best in-flight service.
• E) the greatest sense of personal safety.

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Definitions:

Work Rules

Guidelines and regulations established by an employer to define acceptable behavior and ensure an orderly work environment.

Duty of Fair Representation

The legal obligation of a union to represent all members fairly, impartially, and in good faith.

Bargaining Unit

A group of employees with a clear and identifiable community of interests who are represented by a single labor union in negotiations and labor relations.

National Labor Relations Act

A foundational statute in United States labor law that guarantees the rights of employees to organize and to bargain collectively with their employers.