Consider the Following Case as You Respond to the Questions

question 53

Multiple Choice

Consider the following case as you respond to the questions: HSO Corp.designs, manufactures and sells golf carts, scooters and similar vehicles.When a prospective client contacts one of their seven corporate offices, the office manager fills out an "intake questionnaire" to determine if HSO can meet the prospective client's needs.The office manager assembles a team of employees with expertise in design, production, marketing and accounting; the team reviews the intake questionnaire and determines if HSO can take on the order.If so, the office manager prepares a three-page written proposal for the prospective client; the proposal explains the responsibilities of both HSO and the client, along with a timeline and a budget.The proposal is forwarded to the prospective client electronically, and the client has ten calendar days to accept it.If HSO cannot take on the order, the prospective client receives an automatically generated form letter; if the prospective client does not accept the proposal within ten calendar days, they receive a different form letter.The new client remits half of the fee at the time the proposal is accepted, and HSO prepares weekly progress reports as the project moves forward.The reports are filed in HSO's database; a hard copy is sent to the client.On a monthly basis, HSO's office manager prepares a comprehensive status report for all current engagements.One week before each project is concluded, HSO bills the client for half of the remaining amount due; after the client has paid all outstanding invoices, HSO completes the work and bills the client for all remaining amounts.HSO delivers the finished product; the client must pay the full amount due within 30 days of the final invoice date.If the client pays within 15 days, HSO gives a 3% discount off the amount due.Consider the process from HSO's point of view.In a systems flowchart of the process described, all of the following would be represented with the same symbol except:

• A)The office manager assembles a team of employees.
• B)The team determines if HSO can accept the order.
• C)The client decides whether to accept HSO's proposal.
• D)HSO determines whether to complete the final work on the project.

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Definitions:

Consent

involves the agreement or permission for something to happen or be done, especially in the context of mutual decisions or legal and ethical considerations.

Recklessness

In criminal law, a perverse disregard for a known risk of a negative result.

Negative Consequences

Unfavorable or harmful outcomes resulting from actions or decisions.

Deterrence

A theory or strategy aimed at preventing unwanted actions by instilling fear of the consequences.