Customers Typically Have Expectations for How Quickly They Should Receive

question 111

Essay

Customers typically have expectations for how quickly they should receive a product they have ordered.All other things held equal,they would prefer as short a wait as possible.However,different businesses perform different tasks between an order's placement and its shipment.
Required:
Discuss three measures that can help managers monitor their delivery processes.Include how each measure is different between two types of businesses.
Appendix,

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Definitions:

Abstract Thinking

The capability to understand concepts that are real or tangible without relying on specific examples or experiences.

Interrupt

To break the continuity or uniformity of a process or conversation, often abruptly or without prior notice.

Experimenter

A researcher who conducts experiments, often in a laboratory setting, to test hypotheses and observe effects in controlled conditions.

Gain-framed Appeal

Messages that emphasize the benefits of engaging in a certain behavior or taking a specific action.