The Number of Complaints About a Product Is an Example

question 132

Multiple Choice

The number of complaints about a product is an example of a balanced-scorecard measure of the:

• A)internal business process perspective
• B)customer perspective
• C)learning and growth perspective
• D)financial perspective

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Definitions:

Commercial Paper

A written promise from one company to another to pay a specific amount of money.

Accounts Receivable

Funds that are due to a company by customers who have purchased goods or services on credit.