Conformance Quality Is the Performance of a Product or Service

question 100

True/False

Conformance quality is the performance of a product or service relative to its design and product specifications.

Comprehend the benefits of mass production and its limitations for custom items.

Understand the role of benchmarking in continuous improvement.

Recognize the impact of facility design and efficiency in production management.

Understand the impact of cognitive processes on memory recall, including the primacy and recency effects.

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Definitions:

Internal Attributions

Explanations for behavior or outcomes that are based on internal factors, such as personality traits or effort.

External Attributions

The process of assigning the cause of behavior to situational factors outside the individual, rather than to internal characteristics.

Self-serving Bias

A cognitive bias where individuals attribute positive outcomes to their own actions and negative outcomes to external factors.

Task Difficulty

The level of challenge associated with completing a particular task, which can vary based on skills, resources, and other factors.