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Scenario 6

question 142

Multiple Choice

Scenario 6.1 Use the following to answer the questions.Lil' Angels Kids Spa offers various treatments designed to appeal to the younger customer. Treatment options include manicures, pedicures, facials, tea parties, and dress up photos. Parents can even purchase a birthday party package. Currently, Lil' Angels offers its services only to girls under the age of 14. Originally begun in Delaware, Lil' Angels is considering opening its spa/salons in other parts of the country and is planning to expand its offerings to girls aged 14 to 17. The company realizes that some changes may be needed. For example, management wants to find out if the older girls will be interested in their birthday party and tea party services.
-Refer to Scenario 6.1. Lil' Angels Kids Spa is currently using a(n) ____ targeting strategy.


Definitions:

Corporate Culture

An organization’s network that includes the shared values and assumptions within it.

Group Dynamics

The set of interpersonal relationships within a group that determine how group members relate to one another and that influencetask performance

Coercive Power

Power that depends on the threat of possible punishment.

Legitimate Power

A form of power that comes from a formal management position in an organization and the authority granted to it.

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