Services Have Six Basic Characteristics: Intangibility, Inseparability of Production and Consumption

question 182

Multiple Choice

Services have six basic characteristics: intangibility, inseparability of production and consumption, perishability, client-based relationships, customer contact, and

• A) labor-intensiveness.
• B) orientation toward value.
• C) homogeneity.
• D) heterogeneity.
• E) specialization.

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Definitions:

Consumer Decisions

The process by which consumers choose whether, what, when, from whom, and how much to buy of a product or service.

Freelance Paralegal

A paralegal who operates his or her own business and provides services to attorneys on a contract basis. A freelance paralegal works under the supervision of an attorney, who assumes responsibility for the paralegal’s work product.

Employer-provided

Describes benefits or services supplied by an employer to their employees, often including health insurance, pensions, or training.

Group Medical Insurance

A healthcare policy issued to a group of people, offering uniform coverage and benefits to all members, often through an employer.