The Main Characteristic of a ____ Is That Customers Are

question 80

Multiple Choice

The main characteristic of a ____ is that customers are satisfied to the point that they use a service repeatedly over a period of time.

• A) service relationship
• B) professional marketer
• C) high-contact service
• D) heterogeneous service
• E) client-based relationship

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Definitions:

Projection

A defense mechanism where an individual attributes their own unacceptable thoughts, feelings, or motives to someone else.

Compensation

Payment or reward given to someone, typically as a recompense for loss, injury, or suffering, or as part of employment terms.

Displacement

The redirection of emotions, desires, or impulses from their original object to a safer or more acceptable one.

Techno-Stress

Stress or psychological strain experienced due to the use or adaptation of new technologies.