Attributes Which Are Assessed Only During the Consumption of a Service

question 97

Multiple Choice

Attributes which are assessed only during the consumption of a service are called

• A) tangibles.
• B) search qualities.
• C) experience qualities.
• D) use benefits.
• E) credence qualities.

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Definitions:

Preventive Maintenance

Regular and systematic inspection, cleaning, and replacement of worn parts, materials, and systems to prevent sudden failure and downtime.

Breakdown Maintenance

Maintenance work performed after a machine or system fails to restore it to operational condition.

MTBF Distribution

Mean Time Between Failures Distribution, a statistical representation of the expected time between failures for a system or component, crucial for reliability analysis.

Standard Deviation

A measure of the amount of variation or dispersion of a set of values, indicating how much the values deviate from the mean.