The Two Levels of Expectations That Consumers Generally Have About

question 203

Multiple Choice

The two levels of expectations that consumers generally have about services are

• A) acceptable and unacceptable.
• B) desired and undesired.
• C) reliable and unreliable.
• D) acceptable and desired.
• E) tolerable and desired.

Understand the relationship between concepts, genus, and species in organizational schemes.

Analyze the requirement for species to be equally abstract at the same level of organization.

Understand the concept of hierarchical organization and the principle of joint exhaustiveness.

Identify the relationship between concepts at different levels of a hierarchical organizational scheme.

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Definitions:

Closely Held

A business owned by a limited number of shareholders with no public market for its shares.

No-Par Stock

Shares issued without a par value, which means their face value is not fixed in the stock certificate, enabling more flexibility in setting the share prices.

Stated Value

The nominal value assigned to no-par value stock by the company's board of directors, used for accounting purposes.

Legal Capital

The minimum amount of capital that a company is required to maintain as per law, to protect creditors and ensure that the company remains solvent.