Service-Encounter Design Includes All of the Following Principal Elements EXCEPT

question 22

Multiple Choice

Service-encounter design includes all of the following principal elements EXCEPT _____.

• A) technology and information support systems
• B) customer-contact behavior and skills
• C) service-provider selection, development, and empowerment
• D) service recovery and guarantees

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Definitions:

Organisms

Living entities that can function independently, ranging from microorganisms like bacteria to multicellular forms including plants and animals.

Polynesian Seafarers

Refers to the skilled navigators and sailors of the Polynesian islands, who explored and settled the vast Pacific Ocean using traditional wayfinding techniques and celestial navigation.

Rapanui

The indigenous Polynesian people of Easter Island in the southeastern Pacific Ocean, known for their history and monumental statues.

High Altitude

Regions of the Earth notably above sea level, affecting climate, human activity, and biological adaptations.