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Steve, an Operations Manager at Clan Corp

question 22

Multiple Choice

Steve, an operations manager at Clan Corp. is promoted to manage the process defined by the four stages A to D below. This process could be human resource management, marketing, accounting, finance, or engineering process, and Steve is the manager. This is his chance to impress his boss and get promoted again. After three months on the job, Steve realizes something is not right with the process. His employees experience big pile up of work, things take too long to be processed, the opportunity for error is increasing, and the entire process is almost chaotic. Do a process and capacity analysis of this process. The numbers in parenthesis (#) are the time in minutes to complete one unit of work. Demand on the process averages 30 units per hour and each unit must be worked on by all four stages. Administrative clerk(s) do Stage A work. The assistant manager(s) are cross-trained to do both Stages C and D work. The coding specialist(s) do Stage B work.
SHAPE \* MERGEFORMAT
$Steve, an operations manager at Clan Corp. is promoted to manage the process defined by the four stages A to D below. This process could be human resource management, marketing, accounting, finance, or engineering process, and Steve is the manager. This is his chance to impress his boss and get promoted again. After three months on the job, Steve realizes something is not right with the process. His employees experience big pile up of work, things take too long to be processed, the opportunity for error is increasing, and the entire process is almost chaotic. Do a process and capacity analysis of this process. The numbers in parenthesis (#) are the time in minutes to complete one unit of work. Demand on the process averages 30 units per hour and each unit must be worked on by all four stages. Administrative clerk(s) do Stage A work. The assistant manager(s) are cross-trained to do both Stages C and D work. The coding specialist(s) do Stage B work. SHAPE \* MERGEFORMAT -How many administrative clerks should be hired to do Stage A work, assuming a target utilization of 85 percent? A) One B) Two C) Three D) Four$ $Steve, an operations manager at Clan Corp. is promoted to manage the process defined by the four stages A to D below. This process could be human resource management, marketing, accounting, finance, or engineering process, and Steve is the manager. This is his chance to impress his boss and get promoted again. After three months on the job, Steve realizes something is not right with the process. His employees experience big pile up of work, things take too long to be processed, the opportunity for error is increasing, and the entire process is almost chaotic. Do a process and capacity analysis of this process. The numbers in parenthesis (#) are the time in minutes to complete one unit of work. Demand on the process averages 30 units per hour and each unit must be worked on by all four stages. Administrative clerk(s) do Stage A work. The assistant manager(s) are cross-trained to do both Stages C and D work. The coding specialist(s) do Stage B work. SHAPE \* MERGEFORMAT -How many administrative clerks should be hired to do Stage A work, assuming a target utilization of 85 percent? A) One B) Two C) Three D) Four$
-How many administrative clerks should be hired to do Stage A work, assuming a target utilization of 85 percent?

Definitions:

Total Assets

The sum of all assets owned by a company, including both current (short-term) and non-current (long-term) assets, representing the total resources at its disposal.

Income Statement

A document detailing a firm's incomes and expenditures within a certain timeframe, ultimately revealing the net profit or deficit for that interval.

Revenues

The aggregate sum of funds a business accrues from selling goods or delivering services in a given timeframe.

Expenses

Costs incurred by a business in the process of earning revenue, often classified as operating or non-operating expenses.