From the Customer Perspective, Which of the Following Might Be

question 17

Multiple Choice

From the customer perspective, which of the following might be considered a core objective rather than a performance value?

• A)decrease price
• B)increase customer retention
• C)improve image
• D)improve product quality

---

Definitions:

Fear of Failure

An intense worry or dread of not meeting a set of standards or of making mistakes, leading to potential avoidance of certain activities or tasks.

Desire for Success

the motivation or drive to achieve favorable outcomes, excel in endeavors, and reach personal or professional goals.

Mastery Orientation

A learning orientation characterized by a focus on gaining new knowledge or abilities and improving.

Performance Orientation

A learning orientation characterized by a focus on presenting oneself well and appearing intelligent to others.