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____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.
Hostility
Feelings or acts of opposition, aggression, or animosity towards individuals or groups.
Spatial Separation
The physical distancing between groups or areas, often leading to social segregation or differences in access to resources.
Institutional Separation
The division of societal structures or organizations into distinct entities, often to maintain independence or for the purpose of specializing in different areas.
Segregation
Involves the spatial and institutional separation of racial or ethnic groups.
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