____ Offer Customers Broad Freedom to Select the Pathways That

question 29

Multiple Choice

____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.

• A)Provider-routed pathways
• B)Customer-routed pathways
• C)Highly repeatable service encounter activity sequences
• D)ATMs

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Definitions:

Case Incident

A detailed account of a real-life situation or problem within an organization used for training, discussion, or analysis purposes.

Compare and Contrast

A critical thinking approach that involves identifying the similarities and differences between two or more subjects.

Performance Aids

Tools or resources used to support an individual's performance on the job, often providing quick access to necessary information or guidance.

Employees Perform

The execution of tasks and duties by workers as part of their job role within an organization.