The Four Main Elements in the Customer Relationship Process Used

question 55

Multiple Choice

The four main elements in the customer relationship process used by salespeople to build long-term relationships are excellent service, a presentation of product benefits, a willingness to constantly analyze customer needs, and:

• A) expressing optimism.
• B) outlining features.
• C) showing persistence.
• D) accepting rejection.
• E) gaining commitment.

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Definitions:

Assistance Program

A governmental or organizational initiative designed to provide support, financial or otherwise, to individuals or groups in need.

Poverty Line

The minimum level of income deemed adequate in a particular country to sustain a standard of living.

Equitable Hourly Income

The concept of ensuring fair and just wages for hours worked, considering factors like skill level, job difficulty, and market rates.

Minimum Wage

The lowest legal wage that can be paid to most workers.