Which of the Following Factors About a Prospective Customer Is

question 37

Multiple Choice

Which of the following factors about a prospective customer is LEAST relevant to a salesperson?

• A) Education
• B) Physicality
• C) Attitude
• D) Motivation
• E) Personality

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Definitions:

Satisfaction

A state of fulfillment or contentment resulting from achieving what one desires or from the successful resolution of needs or challenges.

ERG Theory

A theory in psychology proposed by Clayton Alderfer that categorizes human needs into three groups: existence, relatedness, and growth.

Frustration-Regression Principle

A concept suggesting that when an individual encounters obstacles or frustrations, they may revert to earlier behaviors as a coping mechanism.

Maslow's Hierarchy

A theory in psychology proposed by Abraham Maslow, which illustrates a five-tier model of human needs, depicted as hierarchical levels within a pyramid.