During Sales Presentations, Tyrone, a Computer Salesperson, Asks Prospects Various

question 72

Multiple Choice

During sales presentations, Tyrone, a computer salesperson, asks prospects various questions about previous experiences with other computers and their opinions about the quality and price of the computers he sells. Tyrone uses ________, a good tool of the successful salesperson.

• A) targeting
• B) empathy
• C) selective questioning
• D) probing
• E) problem solving

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Definitions:

Hard Drive

A data storage device used for storing and retrieving digital information using one or more rigid rapidly rotating disks coated with magnetic material.

USB Flash Drive

A portable storage device that uses flash memory to store data and can be connected to a computer via a USB port.

Gestures

Movements or signals by a person to convey information or instructions, commonly used in touch-based devices to perform various commands.

Search

The operation of looking for information in a database, network, web, or system by entering keywords or phrases to find specific results.