When the Prospect Asked, "Will I Get a 2-Year Service

question 150

Multiple Choice

When the prospect asked, "Will I get a 2-year service warranty on this heating system?" The salesperson responded, "Before you decide to buy, let me tell you about how this new timer will save you money." What method was the salesperson using to meet this objection?

• A) Boomerang
• B) Rephrase
• C) Compensation
• D) Forestall
• E) Dodge

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Definitions:

Positive Symptoms

Symptoms present in disorders, such as schizophrenia, that include excesses or distortions, like hallucinations and delusions.

Negative Symptoms

Features often associated with psychotic disorders, such as reduced emotional expression, lack of motivation, or diminished social engagement.

Appropriate Behaviors

Actions or reactions that are deemed acceptable or suitable within a given context or society.

Synchronized Neural Activity

The simultaneous firing of neurons, which is crucial for various cognitive and motor processes.