Relate a Service Encounter to a Moment of Truth

question 29

Essay

Relate a service encounter to a moment of truth.Do they have to be person-to-person? Explain.

---

Definitions:

Shareholders

Individuals or entities that own shares in a corporation, giving them the right to vote on corporate matters and receive dividends.

Director Serve

The role or term during which an individual serves on a board of directors for an organization or corporation.

Corporate Directors

Individuals elected by shareholders to manage a corporation's affairs and make major decisions.

Articles

Short for "articles of incorporation," which are documents filed with a government body to legally document the creation of a corporation.