Employee Satisfaction and Other Workforce-Related Measures Fall into Which Perspective

question 1

Multiple Choice

Employee satisfaction and other workforce-related measures fall into which perspective in the Balanced Scorecard?

• A)Financial
• B)Customer
• C)Innovation and Learning
• D)Internal

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Definitions:

Scale Construction

The process of developing a measurement tool that quantitatively assesses a range of values or attitudes.

Items

In terms of surveys or questionnaires, items refer to individual questions or statements that respondents evaluate.

Criterion-referenced Scale

An assessment tool that measures an individual's performance against a predefined set of criteria or standards rather than compared to other individuals.

Individual's Ability

The capability or skill possessed by a person to perform a specific task or activity.