Molly,a Customer Service Representative for an Insurance Company,was Rude to a Confused

question 123

Multiple Choice

Molly,a customer service representative for an insurance company,was rude to a confused and agitated customer who called the help line.The customer immediately contacted Molly's supervisor and lodged a complaint.Molly's supervisor then reprimanded Molly and recorded the incident in Molly's file.Molly vowed to herself to never make that mistake again "even if the caller is a lunatic." This is an example of

• A) the law of effect.
• B) delayed reinforcement.
• C) transfer of training.
• D) behavior modeling.

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Definitions:

Emotionally Attracted

A form of attraction where an individual feels emotionally drawn to someone, creating a sense of connection based on feelings, personality, and intimacy.

Romantic Love

A deep emotional and passionate affection for another person, often associated with desire and attachment.

Consummate Love

A type of love described by psychologist Robert Sternberg as having three components: intimacy, passion, and commitment.

Commitment

A dedication or obligation that restricts freedom of action.