George Is a Supervisor of 15 Employees

question 1

Multiple Choice

George is a supervisor of 15 employees.Because the company pays wages lower than the average in the locality,many of George's subordinates have substandard skills and poor work habits.George views his department as a training ground,where low-quality workers have the opportunity to become higher-quality workers.Consequently,George takes the approach that performance appraisal

• A) should show his subordinates how they would compare with employees in a higher-quality organization as well as how they are meeting the expectations of their current employer.
• B) in this situation is best used as a tool to develop substandard employees into more valuable resources.
• C) should be a meeting of the minds between himself and the subordinate he is appraising where both agree on the performance appraisal.
• D) is best used as a disciplinary tool to focus workers' attention on the performance standards required.

Understand the historical impact and conclusions drawn from the Hawthorne studies.

Recognize the role of total quality management (TQM) components and continuous improvement in organizational success.

Acknowledge the role of visionary leaders and quality standards like ISO in shaping organizational practices.

Understand the characteristics of empowered workplaces.

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