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What Is the Sum Total of Information Related to a Firm's

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What is the sum total of information related to a firm's markets,which a firm gathers to better understand its customers?


Definitions:

Marginal Utility

The change in total satisfaction or utility that a consumer experiences as a result of consuming one additional unit of a good or service.

Framing Effects

The influence on an individual's decision-making caused by the way information is presented, rather than just the information itself.

Status Quo

The existing state of affairs; in prospect theory, the current situation from which gains and losses are calculated.

Utility

A measure of satisfaction or value that consumers receive from consuming goods and services.

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