Which of the Following Represents a Problem Associated with the Use

question 155

Multiple Choice

Which of the following represents a problem associated with the use of customer relationship management (CRM) programs?​

• A)​some employees such as sales representatives are reluctant to use CRM systems
• B)​it is difficult to measure the results of a CRM program
• C)​CRM programs rely on decentralized data
• D)​CRM programs reduce the customer's level of empowerment

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Definitions:

Behaviour Therapy

A therapeutic approach that focuses on changing maladaptive behaviors through the use of learning principles and techniques.

Chronic Anxiety

A persistent state of excessive worry and fear that interferes with daily activities over a long period.

Psychiatrists

Medical doctors specialized in diagnosing, treating, and preventing mental, emotional, and behavioral disorders.

Biomedical Therapy

Treatments for mental disorders that involve physiological interventions, such as medication or surgery.