Which of the Following Is True of Long-Term Customers

question 90

Multiple Choice

Which of the following is true of long-term customers?

• A)They are not effective in providing intangible benefits such as feedback and referrals.
• B)They cost more to serve than new customers.
• C)They provide a minor share in a company's new business.
• D)They are usually more valuable assets than new ones because they buy more.

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Definitions:

Major Depression

A mental disorder characterized by at least two weeks of persistent sadness, loss of interest in activities, and other depressive symptoms.

Disturbances

Events or factors that disrupt the normal functioning or state of a system, environment, or individual.

Fatigue

A state of physical or mental weariness resulting from exertion.

Nondepressed People

Individuals who do not suffer from the symptoms of depression, characterized by a persistent feeling of sadness or a lack of interest in external stimuli.