A Successful Customer Relationship Management System Reorganizes the Business Processes

question 37

Multiple Choice

A successful customer relationship management system reorganizes the business processes to deliver superior value to the customers by:

• A)decentralizing the marketing data.
• B)bringing down a firm's reliance on expensive word-of-mouth marketing.
• C)expanding the response time for customer queries to increase their satisfaction.
• D)empowering customers to find information they need to manage their own orders.

---

Definitions:

To Store

The act of keeping or placing something in a designated location for future use.

Sign Language

A visual language that uses gestures, facial expressions, and body language to convey meaning, primarily used by the deaf and hard of hearing.

Comprehend Grammatical

The ability to understand and process the rules and structures that govern the syntax and morphology of a language.

Correctly Imitate

The ability to accurately replicate the actions or behaviors of others, often a key component in learning and social interaction.