The Service Department of an Automobile Firm Calls Its Customers

question 38

True/False

The service department of an automobile firm calls its customers regularly after service to check the performance of the car.This is an example of the first level of interaction in relationship marketing.

---

Definitions:

Positively Skewed

A distribution of data where most of the values gather on the left side, with the tail extending to the right, indicating that the mean is greater than the median.

Median

The middle value in a sorted list of numbers, which separates the higher half from the lower half.

Mode

The value that appears most frequently in a data set, representing the highest peak in a distribution.

Extreme Values

The lowest or highest points in a data set, which are significant for analyzing behavior in statistical models, particularly in risk management and survival analysis.